Case feed option is not displayed in case page layout
I am working on trail head modules for case feed. As part of the module, the last unit is to add the feed view to the case page layout.When i am trying to edit the page layout of case, i find that the...
View ArticleHow to access Owner of Parent Record of FeedItem
I am trying to send emails to the owners of cases when people post to the case feed. Traversing up through parent records seems to have some strange functionality: for(FeedItem FI : FeedItems ) {...
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How to add a new tab to Case Activity tabs
In the detail page for a Case in Salesforce, there are tabs for activity feeds.In the screenshot below, they are All Updates, Call Logs, Text Posts and Status Changes. (in the mid-centre of the...
View ArticleUnderstanding CaseFeed
I'm trying to figure out how CaseFeed Objects work. In a Feed Object, there seems to be no reference to the Object it should reference to, like an email. How could i recreate a Casefeed by myself? Are...
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Delete caseFeed when email message is deleted
I would like to Delete casefeed whenever a email message is deleted. Current if I delete email message the mail record is getting deleted but still the case feed displaying in casefeed. (I Dont want to...
View ArticleUnknown Component: apex:emailPublisher
I'm trying to write a simple VF page using below code: <apex:page standardController="Case"><apex:emailPublisher entityId="{!case.id}"...
View ArticleWhy is CaseFeed.CreatedById Polymorphic?
A polymorphic lookup is, by definition, one where the SObjectType of the parent be multiple different values. That was the basis for how I compiled Polymorphic keys - definitive list?However, a...
View ArticleService Cloud - dealing with automatic/out-of-office replies for cases
We currently have cases auto-assigned to agents with queue-based routing, with customer replies to cases automatically reopening cases and putting them back in the original queue, so they get assigned...
View ArticleWhy are Lightning Actions for Case Object showing in Feed?
I'm trying to create a button for a case detail page.However I can't get anything to show in the highlights panel at the top.I've created a new page layout for Case that isn't feed tracked but it still...
View ArticleIntegration for Cases and CaseFeed with external System [closed]
I have Salesforce system with clients data and Cases(client issues). I would like to extend some functionality of Salesforce and integrate the Cases with our external System. Since we need the Case...
View ArticleHow to get access to attachments in Case Feed Item using Rest API
I'm doing sync with Salesforce. In my case I should sync both Case and CaseFeed items. When my CaseFeed items changed I get the notification from Salesforce and create/update the CaseFeed item in...
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How to display the tabs "All Updates""Call logs", ... on the case Chatter...
I cannot manage to make the tabs "All Updates", "Call logs",... appear on the chatter component on the case page layout. How it looks on my org on Salescloud(sandbox):On a playground:It created an...
View ArticleHow can I make calls related to a case display in its Chatter feed?
I am using the Service Console in Lightning Experience, and using the Chatter Feed component on the Case layout to display updates to the Case.If I use the "Log a Call" Quick Action from the Chatter...
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'Reply'&'Reply to All' button missing from email message feed when using...
Hi i have a very simple email publisher to replace the original one :-><apex:page standardController="Case"><apex:emailPublisher entityId="{!case.id}" fromVisibility="selectable"...
View ArticleDo Cases FeedItem (Ex. TextPost, Activities) count against Salesforce storage...
Chatter Feed is not counted against the Storage limit but Tasks are counted.So I am confused about whether Cases FeedItem (Ex. TextPost, Activities) count against Salesforce storage limit or not.If yes...
View ArticleTest Class for QuickAction.QuickActionDefaultsHandler
So I am currently writing custom Quick Action for my Case Feed using the QuickAction.QuickActionDefaultsHandler interface (The code is in this question I also asked).I was looking for a proper way to...
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Salesforce QuickActionsDefaultsHandler - how to make it do nothing when...
I am hoping you could assist. I am currently trying to implement the QuickActionsDefaults handler in our Org so that the template and the Org-Wide email is automatically selected when a user clicks...
View ArticleHow to use 'customFilter' in Record Feed Elements Rest callout?
I am trying to query feed-elements via Rest API from the workbench. API ref/services/data/v51.0/chatter/feeds/record/5001x00000CA8IGAA1/feed-elements?customFilter=CustomFeedI am getting this error.[...
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Case Customer does not want to be contact by email - Email publisher warning
I just came across this stange warning in the Service Cloud Console. When I try to send an email to a customer from the case feed email publisher I get following warning:It's not affected by the...
View ArticleFeed Attachment to Content Version - Retrieve ContentVersion.PathOnClient
I'm attempting to pull case feeds with their associated attachment's meta-data. What I'd like to do is pull feed attachment data like I am in the attached query, however I'd like to add another field...
View ArticleDoes / will Slack posts appear in a case feed like chatter posts do?
The good thing (for us) about chatter, is that chat posts appear as a feed item with a time stamp in the case feed.For many reasons we would like to migrate from chatter to Slack.BUTWill a slack post...
View ArticleHow to solve : FATAL_ERROR System.FinalException: Cannot modify a collection...
My Goal is to remove certain email address from To when user click on Reply AllMap<Id, EmailConfiguration__c> mapEconf = C3S_EM_EmailConfiguration.getAllEmailConfigsByIds(); List<String>...
View ArticleIs it possible to reproduce the Case Feed data with SOQL?
Querying (SOQL) CaseFeed returns incomplete information for some types (for example TrackedChange and EmailMessageEvent).Both of these StackExchange searches return zero results:casefeed soql...
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Default tab for case feed
Is it at all possible to control the default tab inside the case feed?The default is 'All Updates' but we'd really like to change this to Emails - we don't care about status updates taking top billing,...
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Can i edit locked sentence in feed filters status change?
This is way I can see when case update, I need to see the the thing that updated in this line. But to see that I have to click the drop down arrow in the left side
View ArticleEmails and Notification are not triggered after creating FeedItem record in Apex
After creating a FeedItem record in Apex, emails and notifications are not triggered to the person who had created the chatter FeedItem. So do I need to create a custom notification and email for this?...
View ArticleEmails forwarded from Salesforce case feed to other email addresses with...
I'm wondering if anyone else has ever had this problem and how you solved it.In our org, we have users who sometimes forward emails from the Case Feed to email addresses for other teams that also have...
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Email Message on Case Feed - Is it Possible To Show the "From" Address Not...
We are using Service Console with Feed Enabled Layouts on Cases. We are using a programmatic solution to consume Email replies to existing Cases and save the Email on the Case. In the Case Feed an...
View ArticleHow to display a image in case feed?
I have a custom object named 'comments' with which i made a 'action'.it is having a trigger handler classpublic void onAfterInsert(Comments__c[] newComments) { if (newComments.size() > 0) { for...
View ArticleConnect Api feedItem is not posting for the experience cloud users
I am trying to create a feedItemPost via code below and I want this feed to be visible across all experience sites within the org as well as on backend SF on the Case record. But it is not working out....
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