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What populates "Text Posts" in the Lightning Case Chatter Feed?

I noticed a "Text Posts" subtab in the Case Chatter standard component, and wanted to populate it with our SMS tasks. Questions:Does anyone know where this Text Posts subtab is pulling its data from?...

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How to add new picklist values in Feed Item Type, so that they can be...

I wanted to create a Feed Filter which can display only Tracked changes.But Tracked Change is not available in Feed Filter criteria. Is there any way to add that value under Feed Item Type.

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Do FeedItem Triggers fire on the case feed "send an email" action?

My organization has begun to use casefeed for cases and so far we've run into one problem: emails in the case feed sent by technicians to customers appear in the case feed, but do not get exposed to...

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How to link to SObject within Case Feed in console-friendly fashion?

I have a requirement to add a link from one case to another within the case feed. This will happen from a future method called from trigger context, so it should be bulk safe. For this reason, I'd like...

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Email Message on Case Feed - Is it Possible To Show the "From" Address Not...

We are using Service Console with Feed Enabled Layouts on Cases. We are using a programmatic solution to consume Email replies to existing Cases and save the Email on the Case. In the Case Feed an...

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Case feed option is not displayed in case page layout

I am working on trail head modules for case feed. As part of the module, the last unit is to add the feed view to the case page layout.When i am trying to edit the page layout of case, i find that the...

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How to access Owner of Parent Record of FeedItem

I am trying to send emails to the owners of cases when people post to the case feed. Traversing up through parent records seems to have some strange functionality: for(FeedItem FI : FeedItems ) {...

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How to add a new tab to Case Activity tabs

In the detail page for a Case in Salesforce, there are tabs for activity feeds.In the screenshot below, they are All Updates, Call Logs, Text Posts and Status Changes. (in the mid-centre of the...

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Understanding CaseFeed

I'm trying to figure out how CaseFeed Objects work. In a Feed Object, there seems to be no reference to the Object it should reference to, like an email. How could i recreate a Casefeed by myself? Are...

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Delete caseFeed when email message is deleted

I would like to Delete casefeed whenever a email message is deleted. Current if I delete email message the mail record is getting deleted but still the case feed displaying in casefeed. (I Dont want to...

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Unknown Component: apex:emailPublisher

I'm trying to write a simple VF page using below code: <apex:page standardController="Case"><apex:emailPublisher entityId="{!case.id}"...

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Is there a way to display only users in feed view?

I want only the users not community users or contacts to be displayed when I '@ mention'. I've found a workaround stating we can add validation by leveraging FeedItem trigger. But is there a way to...

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Salesforce Lightning Actions in feed view not loading initially

My org is switching from Classic to Lightning, and I have noticed that the feed actions do not load the first action, but if you select any other action they will load and then going back to the first...

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Why is CaseFeed.CreatedById Polymorphic?

A polymorphic lookup is, by definition, one where the SObjectType of the parent be multiple different values. That was the basis for how I compiled Polymorphic keys - definitive list?However, a...

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message icon next to case on adding case comment

When a case has a new comment via the case Feed in Community , an icon is displayed on the header of the case record in Classic.Is there any salesforce documentation for this behavior?

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Service Cloud - dealing with automatic/out-of-office replies for cases

We currently have cases auto-assigned to agents with queue-based routing, with customer replies to cases automatically reopening cases and putting them back in the original queue, so they get assigned...

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Why are Lightning Actions for Case Object showing in Feed?

I'm trying to create a button for a case detail page.However I can't get anything to show in the highlights panel at the top.I've created a new page layout for Case that isn't feed tracked but it still...

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Integration for Cases and CaseFeed with external System [closed]

I have Salesforce system with clients data and Cases(client issues). I would like to extend some functionality of Salesforce and integrate the Cases with our external System. Since we need the Case...

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How to get access to attachments in Case Feed Item using Rest API

I'm doing sync with Salesforce. In my case I should sync both Case and CaseFeed items. When my CaseFeed items changed I get the notification from Salesforce and create/update the CaseFeed item in...

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CaseFeed EmailMessageEvent --> what is the email body?

Using the restapi, how can I get the email body of a casefeed emailmessageevent ?

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