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What populates "Text Posts" in the Lightning Case Chatter Feed?
I noticed a "Text Posts" subtab in the Case Chatter standard component, and wanted to populate it with our SMS tasks. Questions:Does anyone know where this Text Posts subtab is pulling its data from?...
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How to add new picklist values in Feed Item Type, so that they can be...
I wanted to create a Feed Filter which can display only Tracked changes.But Tracked Change is not available in Feed Filter criteria. Is there any way to add that value under Feed Item Type.
View ArticleDo FeedItem Triggers fire on the case feed "send an email" action?
My organization has begun to use casefeed for cases and so far we've run into one problem: emails in the case feed sent by technicians to customers appear in the case feed, but do not get exposed to...
View ArticleHow to link to SObject within Case Feed in console-friendly fashion?
I have a requirement to add a link from one case to another within the case feed. This will happen from a future method called from trigger context, so it should be bulk safe. For this reason, I'd like...
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Email Message on Case Feed - Is it Possible To Show the "From" Address Not...
We are using Service Console with Feed Enabled Layouts on Cases. We are using a programmatic solution to consume Email replies to existing Cases and save the Email on the Case. In the Case Feed an...
View ArticleCase feed option is not displayed in case page layout
I am working on trail head modules for case feed. As part of the module, the last unit is to add the feed view to the case page layout.When i am trying to edit the page layout of case, i find that the...
View ArticleHow to access Owner of Parent Record of FeedItem
I am trying to send emails to the owners of cases when people post to the case feed. Traversing up through parent records seems to have some strange functionality: for(FeedItem FI : FeedItems ) {...
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How to add a new tab to Case Activity tabs
In the detail page for a Case in Salesforce, there are tabs for activity feeds.In the screenshot below, they are All Updates, Call Logs, Text Posts and Status Changes. (in the mid-centre of the...
View ArticleUnderstanding CaseFeed
I'm trying to figure out how CaseFeed Objects work. In a Feed Object, there seems to be no reference to the Object it should reference to, like an email. How could i recreate a Casefeed by myself? Are...
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Delete caseFeed when email message is deleted
I would like to Delete casefeed whenever a email message is deleted. Current if I delete email message the mail record is getting deleted but still the case feed displaying in casefeed. (I Dont want to...
View ArticleUnknown Component: apex:emailPublisher
I'm trying to write a simple VF page using below code: <apex:page standardController="Case"><apex:emailPublisher entityId="{!case.id}"...
View ArticleIs there a way to display only users in feed view?
I want only the users not community users or contacts to be displayed when I '@ mention'. I've found a workaround stating we can add validation by leveraging FeedItem trigger. But is there a way to...
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Salesforce Lightning Actions in feed view not loading initially
My org is switching from Classic to Lightning, and I have noticed that the feed actions do not load the first action, but if you select any other action they will load and then going back to the first...
View ArticleWhy is CaseFeed.CreatedById Polymorphic?
A polymorphic lookup is, by definition, one where the SObjectType of the parent be multiple different values. That was the basis for how I compiled Polymorphic keys - definitive list?However, a...
View Articlemessage icon next to case on adding case comment
When a case has a new comment via the case Feed in Community , an icon is displayed on the header of the case record in Classic.Is there any salesforce documentation for this behavior?
View ArticleService Cloud - dealing with automatic/out-of-office replies for cases
We currently have cases auto-assigned to agents with queue-based routing, with customer replies to cases automatically reopening cases and putting them back in the original queue, so they get assigned...
View ArticleWhy are Lightning Actions for Case Object showing in Feed?
I'm trying to create a button for a case detail page.However I can't get anything to show in the highlights panel at the top.I've created a new page layout for Case that isn't feed tracked but it still...
View ArticleIntegration for Cases and CaseFeed with external System [closed]
I have Salesforce system with clients data and Cases(client issues). I would like to extend some functionality of Salesforce and integrate the Cases with our external System. Since we need the Case...
View ArticleHow to get access to attachments in Case Feed Item using Rest API
I'm doing sync with Salesforce. In my case I should sync both Case and CaseFeed items. When my CaseFeed items changed I get the notification from Salesforce and create/update the CaseFeed item in...
View ArticleCaseFeed EmailMessageEvent --> what is the email body?
Using the restapi, how can I get the email body of a casefeed emailmessageevent ?
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