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Can i edit locked sentence in feed filters status change?
This is way I can see when case update, I need to see the the thing that updated in this line. But to see that I have to click the drop down arrow in the left side
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How to add new picklist values in Feed Item Type, so that they can be...
I wanted to create a Feed Filter which can display only Tracked changes.But Tracked Change is not available in Feed Filter criteria. Is there any way to add that value under Feed Item Type.
View ArticleChange view of feed item
I have Email action in feed section on Case object. When I send an email i have a post below this action and the preview ( before collapse ) is showing first words of email body. Can i change it to...
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Email on Case feed minimized
I have users working with Case and when they open a case and then assign the case to themselves the feed(email message) is being minimized - you can see this in the screen shot.Only one line of the...
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Switch between Feed and Details view button is missing
I'm missing following Switch between Feed and Details View button on Case in Salesforce Classic Console. How can I add it to the Case Page Layout? The Feed-based-layout checkbox on Case Page Layout is...
View ArticleHow to link to SObject within Case Feed in console-friendly fashion?
I have a requirement to add a link from one case to another within the case feed. This will happen from a future method called from trigger context, so it should be bulk safe. For this reason, I'd like...
View ArticleEmails and Notification are not triggered after creating FeedItem record in Apex
After creating a FeedItem record in Apex, emails and notifications are not triggered to the person who had created the chatter FeedItem. So do I need to create a custom notification and email for this?...
View ArticleEmails forwarded from Salesforce case feed to other email addresses with...
I'm wondering if anyone else has ever had this problem and how you solved it.In our org, we have users who sometimes forward emails from the Case Feed to email addresses for other teams that also have...
View ArticleHow to link to SObject within Case Feed in console-friendly fashion?
I have a requirement to add a link from one case to another within the case feed. This will happen from a future method called from trigger context, so it should be bulk safe. For this reason, I'd like...
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Email Message on Case Feed - Is it Possible To Show the "From" Address Not...
We are using Service Console with Feed Enabled Layouts on Cases. We are using a programmatic solution to consume Email replies to existing Cases and save the Email on the Case. In the Case Feed an...
View ArticleDo FeedItem Triggers fire on the case feed "send an email" action?
My organization has begun to use casefeed for cases and so far we've run into one problem: emails in the case feed sent by technicians to customers appear in the case feed, but do not get exposed to...
View ArticleHow to display a image in case feed?
I have a custom object named 'comments' with which i made a 'action'.it is having a trigger handler classpublic void onAfterInsert(Comments__c[] newComments) { if (newComments.size() > 0) { for...
View ArticleConnect Api feedItem is not posting for the experience cloud users
I am trying to create a feedItemPost via code below and I want this feed to be visible across all experience sites within the org as well as on backend SF on the Case record. But it is not working out....
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