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How to display the tabs "All Updates""Call logs", ... on the case Chatter...
I cannot manage to make the tabs "All Updates", "Call logs",... appear on the chatter component on the case page layout. How it looks on my org on Salescloud(sandbox):On a playground:It created an...
View ArticleHow can I make calls related to a case display in its Chatter feed?
I am using the Service Console in Lightning Experience, and using the Chatter Feed component on the Case layout to display updates to the Case.If I use the "Log a Call" Quick Action from the Chatter...
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'Reply'&'Reply to All' button missing from email message feed when using...
Hi i have a very simple email publisher to replace the original one :-><apex:page standardController="Case"><apex:emailPublisher entityId="{!case.id}" fromVisibility="selectable"...
View ArticleCase Feed query does not contain some of Activities types
When I am querying CaseFeed information regarding certain Case record, output is not complete. It contains ChangeStatusPost, CreateRecordEvent feed types, but it does not contain for example Call Log,...
View ArticleDo Cases FeedItem (Ex. TextPost, Activities) count against Salesforce storage...
Chatter Feed is not counted against the Storage limit but Tasks are counted.So I am confused about whether Cases FeedItem (Ex. TextPost, Activities) count against Salesforce storage limit or not.If yes...
View ArticleTest Class for QuickAction.QuickActionDefaultsHandler
So I am currently writing custom Quick Action for my Case Feed using the QuickAction.QuickActionDefaultsHandler interface (The code is in this question I also asked).I was looking for a proper way to...
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Salesforce QuickActionsDefaultsHandler - how to make it do nothing when...
I am hoping you could assist. I am currently trying to implement the QuickActionsDefaults handler in our Org so that the template and the Org-Wide email is automatically selected when a user clicks...
View ArticleHow to use 'customFilter' in Record Feed Elements Rest callout?
I am trying to query feed-elements via Rest API from the workbench. API ref/services/data/v51.0/chatter/feeds/record/5001x00000CA8IGAA1/feed-elements?customFilter=CustomFeedI am getting this error.[...
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Case Customer does not want to be contact by email - Email publisher warning
I just came across this stange warning in the Service Cloud Console. When I try to send an email to a customer from the case feed email publisher I get following warning:It's not affected by the...
View ArticleFeed Attachment to Content Version - Retrieve ContentVersion.PathOnClient
I'm attempting to pull case feeds with their associated attachment's meta-data. What I'd like to do is pull feed attachment data like I am in the attached query, however I'd like to add another field...
View ArticleHow to track deletion of Files (Content Documents) in Case Feed?
Customer is using Email2Case, configured to store email attachments as Files (Content Document/Version/Link). They specifically will allow agents to delete these files, as they get many unneeded...
View ArticleHow is the "From" field populated in the Case Feed Email (Answer Customer)...
We are using Case Feed and Email To Case. I am trying to figure out what the default value of 'From' is, it seems to be different from Case to Case.
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I want to filter/check if feedItem/comments exist for a specific feedtype
When two users of same type open message window at same time and summited at different time, system creates two different threads of same type. But they are supposed to be in one thread.Scenario is I...
View ArticleDoes / will Slack posts appear in a case feed like chatter posts do?
The good thing (for us) about chatter, is that chat posts appear as a feed item with a time stamp in the case feed.For many reasons we would like to migrate from chatter to Slack.BUTWill a slack post...
View ArticleHow to track deletion of Files (Content Documents) in Case Feed?
Customer is using Email2Case, configured to store email attachments as Files (Content Document/Version/Link). They specifically will allow agents to delete these files, as they get many unneeded...
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Is it possible to add more actions to the feed actions of an EmailMessage in...
I have developed a flow that creates a new case from an email message as a "Split case" functionality. The use case is that in our vision, one case should focus on one issue, so if the customer asks...
View ArticleHow to solve : FATAL_ERROR System.FinalException: Cannot modify a collection...
My Goal is to remove certain email address from To when user click on Reply AllMap<Id, EmailConfiguration__c> mapEconf = C3S_EM_EmailConfiguration.getAllEmailConfigsByIds(); List<String>...
View ArticleIs it possible to reproduce the Case Feed data with SOQL?
Querying (SOQL) CaseFeed returns incomplete information for some types (for example TrackedChange and EmailMessageEvent).Both of these StackExchange searches return zero results:casefeed soql...
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Default tab for case feed
Is it at all possible to control the default tab inside the case feed?The default is 'All Updates' but we'd really like to change this to Emails - we don't care about status updates taking top billing,...
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Is There an Easy Way to Create a Feed Using Custom Feed Items?
Lightning-Aura-ComponentI have an array of feed elements not connected to an Id and I need to make a feed containing these elements. Is there an easy way to do this or must I recreate an entire feed...
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